Frequently Asked Questions

  • Cancellations within 24 hours are charged 50% of the session fee. No-shows are charged the full session fee. Outstanding balances for no-shows or late cancellations must be paid before booking further appointments.

  • When you confirm your booking, you’ll get an email with a link to reschedule or cancel. You can also log into your Acuity account on the scheduling page to view or change appointments. If you have any problems, text Sarah at (716) 253-1466.

  • You’ll get an email the day before with an intake form—please make sure to complete it. Plan to arrive 5–10 minutes early. Sarah will review your goals, then leave while you settle on the table.

    Craniosacral: stay fully clothed in comfortable layers and lie on top of the blanket with a throw or weighted blanket.

    Massage: undress to your comfort, get on the table, and cover with the provided sheet and blanket. Professional, modest draping is always maintained.

    There will be some communication during the session to ensure comfort and guide treatment. Questions are welcome; extended chatting is optional. We’ll adjust music, temperature, lighting, and scent for comfort.

    Payment is taken at time of service on the card on file unless prepaid

  • To hold your booking, we need a credit or debit card on file. We accept cash, Venmo, or credit/debit cards. We don’t take insurance, but you can pay with an HSA or FSA card.

  • Sarah uses high-quality massage products. Her main product is an organic jojoba and aloe vera blend. Occasionally she uses shea or cocoa butter, organic lotion, or pure essential oil blends for aromatherapy. An essential oil diffuser scents the room and can be turned off upon request.

  • If you’re unwell, stay home and reschedule. If you cancel within 24 hours for health reasons, the late-cancellation fee will apply to your next visit.

    Our therapist Sarah follows strict hygiene protocols.

    Masks are optional and available on request.

    Tell us about any health concerns or specific needs and we’ll do our best to accommodate them

  • We are proud to be an LGBTQIA+ positive space and size-inclusive practice. We welcome clients of all gender identities, sexual orientations, body types, races, ethnicities, religions, and backgrounds. Our goal is to provide healing and wellness services in a supportive, anti-racist, gender-affirming, intersectional environment free from discrimination.

    Our massage table accommodates clients up to 600 lbs and can be expanded from 32" to 36" wide to ensure comfort and accessibility.

  • Clients under 18 must have a parent or legal guardian onsite for the entire session.
    For clients 16 and under, the parent or guardian may stay in the treatment room for comfort.
    We do not offer massage for children under 6.

  • No! It is completely optional, but gratefully accepted. 

Rachel Prutsman and Along Photography contributed photos to our website.